Check-in/out Policy:
– Check in: from 14:00;
– Check out: no later than 12:00;
– Early check-in: is based on the room availability.
Late check-out policy:
– Late check-out is based on the room availability
– After 12:00 to 18:00 check-out: half charge
– After 18:00 check-out: full charge
Early arrivals and late departures:
– If your arrival is early in the day and you would like immediate access to your room, we recommend reserving for the prior night. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel.
* Note: We have no curfew. But, we will cover the hotel entrance within 1am to 5am for security issues. There are bell man and receptionist on duty. Any early departure or late arrival should be informed in advance for best arrangement.
Payment Policy:
– No fee is applied for payment made by Visa/Master/American Express card
Complaints or Comments:
We take our guest satisfaction very seriously. Any complaints or comments regarding a stay at one of our hotels should be made in the first instance to the hotel’s duty manager at the time of your stay so that we can attempt to resolve it immediately.
Problems which cannot be resolved there and then should be notified in writing to our manager at info@dluxhotel.com